The power of WOW : how to electrify your work, your community, and your life by putting service first /

The power of WOW : how to electrify your work, your community, and your life by putting service first /

"In The Power of WOW, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life -- from delivering empathetic customer service in the face of devasting circumstances to creating a self-organized organizational structure using Marke...

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Bibliographic Details
Corporate Author: Zappos.com (Firm)
Other Authors: Dagostino, Mark
Format: Book
Language:English
Published: Dallas, TX BenBella Books, Inc. [2019]
Subjects:
Zappos.com (Firm) -- > Customer services
Success in business -- > United States
Organizational resilience -- > United States
Customer services -- > United States
Employees -- > Attitudes
Table of Contents:
  • Foreword / by Tony Hsieh
  • Introduction: A higher purpose
  • The heart of the service-minded culture
  • People power
  • Individuality welcomed
  • Trust in action
  • Beyond profits
  • Below the surface
  • Navigating changes
  • Sharing values
  • Driving change
  • Early adapters
  • The evolution revolution
  • The future, now
  • The power of Zappos Adaptive
  • Afterword / by Tony Hsieh.

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