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  1. 1
    Services management : an integrated approach /
    Published 2003
    Subjects: “…Service industries -- Management…”
  2. 2
    Service management : operations, strategy, information technology /
    by Fitzsimmons, James A.
    Published 2008
    Subjects: “…Service industries -- Management…”
  3. 3
    Service management for compatitive advantage /
    by Fitzsimmons , James A
    Published 1994
    Subjects: “…Service industries-management…”
  4. 4
    The Quest for quality in services /
    by Rosander, A.C
    Published 1989
    Subjects: “…Service industries-Management…”
  5. 5
    Total Quality Service : how organizations use it to create a competitive advantage /
    by BROWN, Stanley A.
    Published 1992
    Subjects: “…Service industries- -- quality control…”
  6. 6
    THE KEY To Great Leadership : Rediscovering the Principles of Outstanding Service : Lessons from the front lines of the world's best service companies / /
    Subjects: “…Service industries -- Customer services…”
  7. 7
    Proceedings of the marketing and services management seminar 2009 : case studies in Malaysia : August 19, 2009, Residence Hotel, UNITEN, Bangi,Selangor /
    Published 2009
    Subjects: “…Service industries -- Management -- Research -- Congresses…”
  8. 8
    Services management and marketing : studies in Malaysia /
    Published 2009
    Subjects: “…Service industries -- Management -- Research -- Malaysia…”
  9. 9
    GEMBA KAIZEN : A COMMONSENSE, LOW-COST APPROACH TO MANAGEMENT /
    Subjects: “…Service industries -- Management…”
  10. 10
    Service quality : multidisciplinary and multinational perspectives /
    Published 1991
    Subjects: “…Service industries -- Quality contro -- Congresses…”
  11. 11
    Quality circles in service industries /
    by INGLE, Sud
    Published 1983
    Subjects: “…Service industries-management…”
  12. 12
    Developing countries and services trade : chasing a black cat in adark room,blindfolded /
    by Ragharan, Chakravarti
    Published 2002
    Subjects: “…Service industries -- Developing countries…”
  13. 13
    The best service is no service : how to liberate your customers from customer service, keep them happy and control costs /
    by Price, Bill
    Published 2008
    Subjects: “…Service industries -- Management…”
  14. 14
    Developing countries and service trade : chasing a black cat in a dark room, blindfolded /
    by Raghavan, Chakravarthi
    Published 2002
    Subjects: “…Service industries -- Developing countries…”
  15. 15
    50 activities for achieving execellentcustomer service /
    by Doane, Darryl S
    Published 2003
    Subjects: “…Service industries workers -- Training of…”
  16. 16
    THINKING IN SERVICES : Encoding and Expressing Strategy through Design / : Encoding and Expressing Strategy through Design / : Majid Iqbal.
    Subjects: “…Service industries…”
  17. 17
    The customer service activity book : 50 activities for inspiring exceptional service /
    by Doane, Darryl S.
    Published 2005
    Subjects: “…Service industries markets -- training of…”
  18. 18
    Knowledge intensive business services : organizational forms and national institutions /
    Published 2006
    Subjects: “…Service industries…”
  19. 19
    Services marketing in Asia : a case book /
    by Wirtz, Jochen
    Published 2005
    Subjects: “…Service industries -- Marketing -- Case studies -- Asia…”
  20. 20
    The customer service activity book : 50 activities for inspiring exceptional service /
    by Doane, Darryl S.
    Published 1200
    Subjects: “…Service industries markets -- training of…”
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