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  1. 1
    Total quality management in government : a practical guide for the real world /
    by COHEN, Steven
    Published 1993
    “…The Jossey-Basas Public Administration Series…”
  2. 2
    Total quality management in government : a practical guide for the real world /
    by COHEN, Steven
    Published 1993
    “…The Jossey-Basas Public Administration Series…”
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