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  1. 1
    You don't change a company by memo : the simple trusts about managing change /
    by Smye, Marti, 1950-
    Published 1997
    “…Firefly Books,…”
  2. 2
    Dealing with difficult people : how to deal with nasty customers, demanding bosses and annoying co-workers /
    by Cava, Roberta
    Published 2004
    “…Firefly Books (U.S) Inc,…”
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