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  1. 1
    Loyalty rules! : how today's leaders built lasting relationships /
    by Reichheld, Frederick F.
    Published 2001
    “…Harvard School Press,…”
  2. 2
    Harvard business review on communicating effectively.
    Published 2011
    “…Harvard Business School Press,…”
  3. 3
    Harvard business review on making smart decisions.
    Published 2011
    “…Harvard Business School Press,…”
  4. 4
    Harvard business review on reinventing your marketing.
    Published 2011
    “…Harvard Business School Press,…”
  5. 5
    Harvard business review on managing supply chains.
    Published 2011
    “…Harvard Business School Press,…”
  6. 6
    Harvard business review on greening your business profitably.
    Published 2011
    “…Harvard Business School Press,…”
  7. 7
    Harvard business review on winning negotiations.
    Published 2011
    “…Harvard Business School Press,…”
  8. 8
    Harvard business review on building better teams.
    Published 2011
    “…Harvard Business School Press,…”
  9. 9
    Harvard business review on collaborating effectively.
    Published 2011
    “…Harvard Business School Press,…”
  10. 10
    Harvard business review on increasing customer loyalty.
    Published 2011
    “…Harvard Business School Press,…”
  11. 11
    Harvard Business Review on measuring corporate performance.
    Published 1998
    “…Harvard Business School Press,…”
  12. 12
    Crisis & renewal : meeting the challenge of organizational change /
    by Hurst, David K.
    Published 2002
    “…Harvard Business School Press,…”
  13. 13
    Leadership on the line : staying alive through the dangers of leading /
    by Heifetz, Ronald Abadian, 1951
    Published 2002
    “…Harvard Business School Press,…”
  14. 14
    Geeks and geezers : how era, values, and defining moments shape leaders /
    by Bennis, Warren G.
    Published 2002
    “…Harvard Business School Press,…”
  15. 15
    How customers think : essential insights into the mind of the market /
    by Zaltman, Gerald
    Published 2003
    “…Harvard Business School Press,…”
  16. 16
    Leading the revolution /
    by Hamel, Gary
    Published 2002
    “…Harvard Business School Press,…”
  17. 17
    Revival of the fittest : why good companies go bad and how great managers remake them /
    by Sull, Donald N.
    Published 2003
    “…Harvard Business School Press,…”
  18. 18
    Experimentation matters : unlocking the potential of new technologies for innovation /
    by Thomke, Stefan H.
    Published 2003
    “…Harvard Business School Press,…”
  19. 19
    Learning in action : a guide to putting the learning organization to work /
    by Garvin, David A.
    Published 2000
    “…Harvard Business School Press,…”
  20. 20
    Finance for managers.
    Published 2002
    “…Harvard Business School Press,…”
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