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  1. 1
    A new American TQM : four practical revolutions in management /
    by Shiba, Shoji
    Published 1993
    “…Massachusetts,…”
  2. 2
    Beyond Training and Development : Enhancing Human Performance through a Measurable Focus on Busniess Impact /
    by Rothwell, William J.
    Published 2015
    “…Amherst Massachusetts…”
  3. 3
    Working with AI : Real Stories of Human-Machine Collaboration /
    by Davenport, Thomas H
    Published 2022
    “…Massachusetts Institute of Technology…”
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