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  1. 1
    Organizing change : an inclusive, systemic approach to maintain productivity and achieve results /
    by Lee, William W
    Published 2002
    “…Pfeiffer A Wiley Imprint,…”
  2. 2
    Next generation management development : the complete guide and resource /
    by Cecil, Robert D, 1941-
    Published 2007
    “…Pfeiffer,a Wiley Imprint,…”
  3. 3
    101 ways to improve customer service : training, tools, tips and techniques /
    by Ukens, Lorraine L.
    Published 2007
    “…Pfeiffer,a Wiley Imprint,…”
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