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  1. 1
    The quality improvement handbook : team guide to tools and techniques /
    by SWANSON, Roger C.
    Published 1997
    “…Vanity Books International,…”
  2. 2
    Inside ISO 14000 : the competitive advantage of environmental management /
    by SAYRE, Don
    Published 1997
    “…Vanity Books International,…”
  3. 3
    Quality service pays : six keys to success /
    by LEFEVRE, Henry L.
    Published 1997
    “…Vanity Books International,…”
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