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  1. 1
    Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run /
    by SASHKIN, Marshall
    Published 1999
  2. 2
    Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run /
    by SASHKIN, Marshall
    Published 1993
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