The quest for loyalty : creating value through partnership /

Bibliographic Details
Other Authors: Cook, Reichheld, Frederick F
Format: Book
Published: Boston, Mass: Harvard Business School Press, 1996.
Subjects:
LEADER 00766cam a2200229 7i4500
001 0000001918
005 20151104090000.0
005 ##20151104103000.0
003 ##MY-KlINT
020 # # |a 0875847455  
039 # 9 |y 201511041030  |z VLOAD 
090 0 0 |a 658.812   |b QUE 
245 1 4 |a The quest for loyalty :   |b creating value through partnership /   |c edited with an introduction by Frederick F. Reichheld; foreword by Scott D. Cook. 
260 # # |a Boston, Mass:   |b Harvard Business School Press,   |c 1996. 
300 # # |a 278p. 
650 # 0 |a Customer relations  
650 # 0 |a Corporations --   |x Investor relations  
650 # 0 |a Employee loyalty  
650 # 0 |a Loyalty  
700 0 # |a Cook,   |h Scott D.  
700 0 # |a Reichheld, Frederick F  
999 |a 0000052908  |b BOOK  |c Main Non-Fiction  |e INTAN BK