Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions /

Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions /

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Bibliographic Details
Main Author: George, Michael L.
Format: Book
Published: New York: McGraw-Hill, 2003.
Subjects:
Quality control -- > Statistical methods
Six sigma (Quality control standard)
Service industries -- > Quality control -- > Statistical methods

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