APA (7th ed.) Citation

Smith, S., & Wheeler. (2002). Managing the customer experience: Turning customers into advocates. Prentice-Hall.

Chicago Style (17th ed.) Citation

Smith, Shaun, and Wheeler. Managing the Customer Experience: Turning Customers into Advocates. London: Prentice-Hall, 2002.

MLA (8th ed.) Citation

Smith, Shaun, and Wheeler. Managing the Customer Experience: Turning Customers into Advocates. Prentice-Hall, 2002.