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| LEADER |
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|a 0273661957
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| 039 |
# |
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|y 201511041055
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812
|b SMI
|
| 100 |
1 |
# |
|a Smith, Shaun
|
| 245 |
1 |
0 |
|a Managing the customer experience :
|b turning customers into advocates /
|c Shaun Smith and Joe Wheeler.
|
| 260 |
# |
# |
|a London:
|b Prentice-Hall,
|c 2002.
|
| 300 |
# |
# |
|a xi, 254 p;
|c 23cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Relationship marketing
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| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Customer loyalty
|
| 700 |
0 |
# |
|a Wheeler,
|h Joe
|
| 999 |
|
|
|a 0000057342
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|