Complaint management : the heart of CRM /

Bibliographic Details
Main Author:	Stauss, Bernd
Other Authors:	Seidel, Wolfgang
Format:	Book
Edition:	1st Edition.
Subjects:	Customer relations -- > Management Consumer complaints

Description
Physical Description:	x, 310pages: illustrations; 23cm.
Bibliography:	Includes bibliografical references and index
ISBN:	0324202644

Similar Items