Measure what matters to customers : using key predictive indicators /

Bibliographic Details
Main Author: Baker, Ronald J.
Format: Book
Published: Hoboken, N.J: Wiley, c2006.
Subjects:

INTAN Bukit Kiara

Holdings details from INTAN Bukit Kiara
Call Number: 658.4038BAK
Accession Item Category Format Status Notes
0000060683 Main Non-Fiction BOOK AVAILABLE
0000061247 Main Non-Fiction BOOK AVAILABLE