Measure what matters to customers : using key predictive indicators /
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| Format: | Book |
| Published: |
Hoboken, N.J:
Wiley,
c2006.
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| Subjects: |
| Item Description: | Includes bibliographical references and index |
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| Physical Description: | xxii, 186p: ill; 23cm. |
| ISBN: | 9780471752943 |