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|a Baker, Ronald J.
|
| 245 |
1 |
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|a Measure what matters to customers :
|b using key predictive indicators /
|c Ronald J. Baker.
|
| 260 |
# |
# |
|a Hoboken, N.J:
|b Wiley,
|c c2006.
|
| 300 |
# |
# |
|a xxii, 186p:
|b ill;
|c 23cm.
|
| 500 |
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|a Includes bibliographical references and index
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| 650 |
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|a Success in business
|
| 650 |
# |
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|a Intellectual Capital
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| 650 |
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|a Knowledge management
|
| 999 |
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|a 0000060683
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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| 999 |
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|a 0000061247
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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