Heppell, M. (2006). Five star service, one star budget: How to create magic moments for your customers that get you noticed, remembered and referred. Prentice Hall Business.
Chicago Style (17th ed.) CitationHeppell, Michael. Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred. Harlow: Prentice Hall Business, 2006.
MLA (8th ed.) CitationHeppell, Michael. Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred. Prentice Hall Business, 2006.
Warning: These citations may not always be 100% accurate.