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|a Heppell, Michael
|
| 245 |
1 |
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|a Five star service, one star budget :
|b how to create magic moments for your customers that get you noticed, remembered and referred /
|c Michael Heppell.
|
| 260 |
# |
# |
|a Harlow:
|b Prentice Hall Business,
|c 2006.
|
| 300 |
# |
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|a ix, 128 p;
|c 22cm.
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| 650 |
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|a Customer relations --
|x Management
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| 650 |
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|a Consumer satisfaction
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|b BOOK
|c Main Non-Fiction
|e INTAN BK
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|c Main Non-Fiction
|e INTAN BK
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