Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /

Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /

Bibliographic Details
Main Author:	Heppell, Michael
Format:	Book
Published:	Harlow: Prentice Hall Business, 2006.
Subjects:	Customer relations -- > Management Consumer satisfaction

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