Business process management and balanced scorecard : using processes as strategic drivers /
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| Format: | Book |
| Published: |
Hoboken, N.J:
J. Wiley & Sons,
c2007.
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| Subjects: |
| Item Description: | Includes index |
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| Physical Description: | x, 227 p: ill; 24cm. |
| ISBN: | 9780470047460 |