APA (7th ed.) Citation

Ukens, L. L. (2007). 101 ways to improve customer service: Training, tools, tips and techniques. Pfeiffer,a Wiley Imprint.

Chicago Style (17th ed.) Citation

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques. San Francisco, CA: Pfeiffer,a Wiley Imprint, 2007.

MLA (8th ed.) Citation

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques. Pfeiffer,a Wiley Imprint, 2007.