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|a Ukens, Lorraine L.
|
| 245 |
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|a 101 ways to improve customer service :
|b training, tools, tips and techniques /
|c Lorraine L. Ukens.
|
| 246 |
0 |
# |
|a One hundred and one ways to improve customer service
|
| 260 |
# |
# |
|a San Francisco, CA:
|b Pfeiffer,a Wiley Imprint,
|c 2007.
|
| 300 |
# |
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|a xxiv,366p:
|b ill;
|c 28cm +1 CD-ROM.
|
| 650 |
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|a Employees --
|x Training of
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| 650 |
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|a Customer services
|
| 999 |
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|a 0000062163
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|