101 ways to improve customer service : training, tools, tips and techniques /

101 ways to improve customer service : training, tools, tips and techniques /

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Bibliographic Details
Main Author:	Ukens, Lorraine L.
Format:	Book
Published:	San Francisco, CA: Pfeiffer,a Wiley Imprint, 2007.
Subjects:	Employees -- > Training of Customer services

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