APA (7th ed.) Citation

Barlow, J., & Moller, C. (2008). A complaint is a gift: Recovering customer loyalty when things go wrong. Berrett-Koehler Publishers.

Chicago Style (17th ed.) Citation

Barlow, Janelle, and Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. San Francisco, Calif: Berrett-Koehler Publishers, 2008.

MLA (8th ed.) Citation

Barlow, Janelle, and Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. Berrett-Koehler Publishers, 2008.

Warning: These citations may not always be 100% accurate.