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| LEADER |
00668cam a2200205 7i4500 |
| 001 |
0000010755 |
| 005 |
20151104090000.0 |
| 005 |
##20151104112400.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781576755822
|
| 039 |
# |
9 |
|y 201511041124
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.8343
|b BAR
|
| 100 |
1 |
# |
|a Barlow, Janelle
|
| 245 |
1 |
2 |
|a A complaint is a gift :
|b recovering customer loyalty when things go wrong /
|c Janelle Barlow, Claus Moller.
|
| 260 |
# |
# |
|a San Francisco, Calif:
|b Berrett-Koehler Publishers,
|c c2008.
|
| 300 |
# |
# |
|a x, 287p:
|b ill;
|c 23cm.
|
| 650 |
# |
0 |
|a Consumer complaints
|
| 650 |
# |
0 |
|a Customer services
|
| 700 |
0 |
# |
|a Moller, Claus
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| 999 |
|
|
|a 0000064141
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|