A complaint is a gift : recovering customer loyalty when things go wrong /

A complaint is a gift : recovering customer loyalty when things go wrong /

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Bibliographic Details
Main Author:	Barlow, Janelle
Other Authors:	Moller, Claus
Format:	Book
Published:	San Francisco, Calif: Berrett-Koehler Publishers, c2008.
Subjects:	Consumer complaints Customer services

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