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| LEADER |
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##MY-KlINT |
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# |
# |
|a 9780071548335
|
| 039 |
# |
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|y 201511041125
|z VLOAD
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| 090 |
0 |
0 |
|a 658.4092
|b MIC
|
| 100 |
1 |
# |
|a Michelli, Joseph A
|
| 245 |
1 |
4 |
|a The new gold standard :
|b 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
|c Joseph A. Michelli..
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c c2008.
|
| 300 |
# |
# |
|a xvi, 284p:
|b ill. (some col.);
|c 23cm.
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Corporate culture
|
| 650 |
# |
0 |
|a Leadership
|
| 650 |
# |
0 |
|a Total quality management
|
| 650 |
# |
0 |
|a Success in business
|
| 650 |
# |
0 |
|a Ritz-Carlton Hotels (Firm) Management Case studies
|
| 999 |
|
|
|a 0000521435
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|