Relationship between service quality and customer satisfaction : a case study at national productivity corporation (NPC) /
| Main Author: | |
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| Format: | Book |
| Published: |
Kuala Lumpur:
INTAN,
2005.
Kedah: Universiti Utara Malaysia, 2005. |
| Subjects: |
| Item Description: | Ijazah Sarjana Sains (Pengurusan) |
|---|---|
| Physical Description: | 81 m.s. |