Relationship between service quality and customer satisfaction : a case study at national productivity corporation (NPC) /

Relationship between service quality and customer satisfaction : a case study at national productivity corporation (NPC) /

Bibliographic Details
Main Author:	Mazrina Bt Mohamd Ibramsah
Format:	Book
Published:	Kuala Lumpur: INTAN, 2005. Kedah: Universiti Utara Malaysia, 2005.
Subjects:	Thesis -- > Malaysia

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