APA (7th ed.) Citation

Kandampully, Mok, & Sparks. (2001). Service quality management in hospitality, tourism, and leisure. Haworth Hospitality Press.

Chicago Style (17th ed.) Citation

Kandampully, Mok, and Sparks. Service Quality Management in Hospitality, Tourism, and Leisure. New York: Haworth Hospitality Press, 2001.

MLA (8th ed.) Citation

Kandampully, et al. Service Quality Management in Hospitality, Tourism, and Leisure. Haworth Hospitality Press, 2001.