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|a 0789011417
|
| 039 |
# |
9 |
|y 201511041131
|z VLOAD
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| 090 |
0 |
0 |
|a 647.94068
|b SER
|
| 245 |
0 |
0 |
|a Service quality management in hospitality, tourism, and leisure /
|c Editors Jay Kandampully, Connie Mok, Beverley Sparks,.
|
| 260 |
# |
# |
|a New York:
|b Haworth Hospitality Press,
|c 2001.
|
| 300 |
# |
# |
|a xvii, 339 p:
|b ill;
|c 22cm.
|
| 650 |
# |
0 |
|a Hospitality industry --
|x Management
|
| 650 |
# |
0 |
|a Leisure industry --
|x Management
|
| 650 |
# |
0 |
|a tourism management
|
| 700 |
0 |
# |
|a Kandampully,
|h Jay.
|
| 700 |
0 |
# |
|a Mok,
|h Connie
|
| 700 |
0 |
# |
|a Sparks,
|h Beverley A.
|
| 999 |
|
|
|a 0000065323
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|