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00786cam a2200241 7i4500 |
| 001 |
0000012825 |
| 005 |
20151104090000.0 |
| 005 |
##20151104113700.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9780071740838
|
| 039 |
# |
9 |
|y 201511041137
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b ROM
|
| 100 |
1 |
# |
|a Roman, Ernan
|
| 245 |
1 |
0 |
|a Voice-of-the-customer marketing :
|b a revolutionary five-step process to create customers who care, spend, and stay /
|c Ernan Roman.
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 2011.
|
| 300 |
# |
# |
|a xvi, 248p:
|b ill;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Relationship marketing
|
| 650 |
# |
0 |
|a Consumer profiling
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Database marketing
|
| 745 |
1 |
# |
|a Voice of the customer marketing
|
| 999 |
|
|
|a 1107066908
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|