Service Innovation : How to Go From Customer Needs to Breakthrough Services /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
U.S.A:
McGraw Hill,
2010.
|
| Subjects: |
| Item Description: | Includes bibliographical references and index. |
|---|---|
| Physical Description: | xxix, 255: ill; 23cm. |
| ISBN: | 9780071710009 |