APA (7th ed.) Citation

Praeg, C., & Spath, D. (2011). Quality management for IT services: Perspectives on business and process performance. Business science reference.

Chicago Style (17th ed.) Citation

Praeg, Claus-Peter, and Dieter Spath. Quality Management for IT Services: Perspectives on Business and Process Performance. Hershey: Business science reference, 2011.

MLA (8th ed.) Citation

Praeg, Claus-Peter, and Dieter Spath. Quality Management for IT Services: Perspectives on Business and Process Performance. Business science reference, 2011.