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00796cam a2200217 7i4500 |
| 001 |
0000014530 |
| 005 |
20151104090000.0 |
| 005 |
##20151104114800.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781616928896
|
| 039 |
# |
9 |
|y 201511041148
|z VLOAD
|
| 090 |
0 |
0 |
|a 004.0684
|b QUA
|
| 245 |
0 |
0 |
|a Quality management for IT services :
|b perspectives on business and process performance /
|c editors: Claus-Peter Praeg and Dieter Spath.
|
| 260 |
# |
# |
|a Hershey:
|b Business science reference,
|c 2011.
|
| 300 |
# |
# |
|a xiv, 332p:
|b ill;
|c 29cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index.
|
| 650 |
# |
0 |
|a Information technology --
|x Management
|
| 650 |
# |
0 |
|a Information technology --
|x Quality control
|
| 700 |
0 |
# |
|a Praeg, Claus-Peter
|
| 700 |
0 |
# |
|a Spath, Dieter
|
| 999 |
|
|
|a 1205068411
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|