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| LEADER |
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| 005 |
20151104090000.0 |
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##MY-KlINT |
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|a 0071206787
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| 039 |
# |
9 |
|y 201511041207
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812
|b STO
|
| 100 |
1 |
# |
|a Storbacka, Kaj
|
| 245 |
1 |
0 |
|a Customer relationship management :
|b creating competitive advantage through win - win relationship strategies /
|c by kaj Storbacka and Jarmo R. Lehtinen.
|
| 260 |
# |
# |
|a Singapore:
|b Mcgraw - Hill,
|c 2001.
|
| 300 |
# |
# |
|a x,160p.:
|b ill.;
|c 24cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index
|
| 650 |
# |
0 |
|a Customer services --
|x Management
|
| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 700 |
0 |
# |
|a Lehtinen, Jarmo R.
|