The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

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Bibliographic Details
Main Author: Spector, Robert
Other Authors: McCarthy
Format: Book
Published: New Jersey: John Wiley & Sons,Inc, 2005.
Subjects:
Nordstrom (Firm) -- > Management
Department stores -- > Management -- > United States
Customer service -- > Handbooks,manual,etc -- > United States
Description
Item Description:Includes index
Physical Description:xviii,270p.; 24cm.
ISBN:0471702862

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