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| LEADER |
00801cam a2200217 7i4500 |
| 001 |
0000018008 |
| 005 |
20151104090000.0 |
| 005 |
##20151104121300.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 0471702862
|
| 039 |
# |
9 |
|y 201511041213
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b SPE
|
| 100 |
1 |
# |
|a Spector, Robert
|
| 245 |
1 |
4 |
|a The Nordstrom way to customer service excellence :
|b a handbook for implementing great service in your organization /
|c by Robert Spector and Patrick McCarthy.
|
| 260 |
# |
# |
|a New Jersey:
|b John Wiley & Sons,Inc,
|c 2005.
|
| 300 |
# |
# |
|a xviii,270p.;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Nordstrom (Firm) --
|x Management
|
| 650 |
# |
0 |
|a Department stores --
|x Management --
|z United States
|
| 650 |
# |
0 |
|a Customer service --
|x Handbooks,manual,etc --
|z United States
|
| 700 |
0 |
# |
|a McCarthy,
|h Patrick D
|