The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

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Bibliographic Details
Main Author:	Spector, Robert
Other Authors:	McCarthy
Format:	Book
Published:	New Jersey: John Wiley & Sons,Inc, 2005.
Subjects:	Nordstrom (Firm) -- > Management Department stores -- > Management -- > United States Customer service -- > Handbooks,manual,etc -- > United States

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