APA (7th ed.) Citation

Barlow, J., & Moller. (2008). A complaint is a gift: Recovering customer loyalty when things go wrong. Berrett - koehler publishers,inc..

Chicago Style (17th ed.) Citation

Barlow, Janelle, and Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. San Francisco: Berrett - koehler publishers,inc., 2008.

MLA (8th ed.) Citation

Barlow, Janelle, and Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. Berrett - koehler publishers,inc., 2008.