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| LEADER |
00663cam a2200205 7i4500 |
| 001 |
0000018885 |
| 005 |
20151104090000.0 |
| 005 |
##20151104122000.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781576755822
|
| 039 |
# |
9 |
|y 201511041220
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.8
|b BAR
|
| 100 |
1 |
# |
|a Barlow, Janelle
|
| 245 |
1 |
2 |
|a A complaint is a gift :
|b recovering customer loyalty when things go wrong /
|c Janelle Barlow and Claus Moller.
|
| 260 |
# |
# |
|a San Francisco:
|b Berrett - koehler publishers,inc.,
|c 2008.
|
| 300 |
# |
# |
|a x,287p.;
|c 23cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index
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| 650 |
# |
0 |
|a Consumer complaints
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| 650 |
# |
0 |
|a Customer services
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| 700 |
0 |
# |
|a Moller,
|h Claus
|