APA (7th ed.) Citation

Denham, J., & Mohd Rizal Saidin. (2003). Mengendali aduan pelanggan: Menukar cabaran kepada peluang. Prentice Hall (Malaysia).

Chicago Style (17th ed.) Citation

Denham, Jennifer, and Mohd Rizal Saidin. Mengendali Aduan Pelanggan: Menukar Cabaran Kepada Peluang. Petaling Jaya, Selangor: Prentice Hall (Malaysia), 2003.

MLA (8th ed.) Citation

Denham, Jennifer, and Mohd Rizal Saidin. Mengendali Aduan Pelanggan: Menukar Cabaran Kepada Peluang. Prentice Hall (Malaysia), 2003.

Warning: These citations may not always be 100% accurate.