Mengendali aduan pelanggan : menukar cabaran kepada peluang /
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| Other Authors: | |
| Format: | Book |
| Published: |
Petaling Jaya, Selangor:
Prentice Hall (Malaysia),
2003.
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| Item Description: | Mengandungi index dan bibliografi |
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| Physical Description: | 250 p.. |
| ISBN: | 9832473845 |