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| LEADER |
00688cam a2200217 7i4500 |
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| 005 |
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##MY-KlINT |
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|a 9832473845
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| 039 |
# |
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|y 201511041242
|z VLOAD
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| 090 |
0 |
0 |
|a E 648.8342
|b DEN
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| 100 |
1 |
# |
|a Denham, Jennifer
|
| 245 |
1 |
0 |
|a Mengendali aduan pelanggan :
|b menukar cabaran kepada peluang /
|c Jennifer Denham ; penterjemah Mohd Rizal Saidin.
|
| 260 |
# |
# |
|a Petaling Jaya, Selangor:
|b Prentice Hall (Malaysia),
|c 2003.
|
| 300 |
# |
# |
|a 250 p..
|
| 500 |
# |
# |
|a Mengandungi index dan bibliografi
|
| 650 |
# |
0 |
|a Consumer relations
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| 650 |
# |
0 |
|a Consumer behaviour
|
| 650 |
# |
0 |
|a Consumer complainis
|
| 700 |
0 |
# |
|a Mohd Rizal Saidin
|