Mengendali aduan pelanggan : menukar cabaran kepada peluang /

Mengendali aduan pelanggan : menukar cabaran kepada peluang /

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Bibliographic Details
Main Author: Denham, Jennifer
Other Authors: Mohd Rizal Saidin
Format: Book
Published: Petaling Jaya, Selangor: Prentice Hall (Malaysia), 2003.
Subjects:
Consumer relations
Consumer behaviour
Consumer complainis

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