Total quality service : a simplified approach to using the Baldrige Award criteria /

Bibliographic Details
Main Author: KESSLER, Sheila
Format: Book
Published: Kuala Lumpur: Syarikat First Agency, 1995.
Subjects:

INTAN Sarawak

Holdings details from INTAN Sarawak
Call Number: 658.562KES
Accession Item Category Format Status Notes
7000001298 Main Non-Fiction BOOK AVAILABLE