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|a 9839156063
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| 039 |
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|y 201511041452
|z VLOAD
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| 090 |
0 |
0 |
|a 658.562
|b KES
|
| 100 |
1 |
# |
|a KESSLER, Sheila
|
| 245 |
1 |
0 |
|a Total quality service :
|b a simplified approach to using the Baldrige Award criteria /
|c by Sheila Kessler.
|
| 260 |
# |
# |
|a Kuala Lumpur:
|b Syarikat First Agency,
|c 1995.
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| 300 |
# |
# |
|a 161p.
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| 500 |
# |
# |
|a Includes bibliographical references and index
|
| 650 |
# |
0 |
|a Quality control
|
| 650 |
# |
0 |
|a Customer services
|