APA (7th ed.) Citation

Gallagher, R. S. (2013). The customer service survival kit: What to say to defuse even the worst customer situations. AMACOM American Management Association.

Chicago Style (17th ed.) Citation

Gallagher, Richard S. The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations. New York: AMACOM American Management Association, 2013.

MLA (8th ed.) Citation

Gallagher, Richard S. The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations. AMACOM American Management Association, 2013.