The customer service survival kit : what to say to defuse even the worst customer situations /
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| Format: | Book |
| Published: |
New York:
AMACOM American Management Association,
[2013].
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| Subjects: |
| Physical Description: | xvi, 189 pages; 23cm. |
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| Bibliography: | Includes bibliographical references (pages 179-181) and index |
| ISBN: | 9780814431832 (paperback) |